2.4. Settings and connection status

Language and display settings, the connection indicator

Settings

Change these from the settings menu in the header. Your changes persist the next time you open the widget.

Language

Choose between 한국어 / English. Both the interface text and the language of the answers change with it.

Widget position

This is where the floating button and the chat window appear. Choose one of the four corners.

Top left               Top right

Bottom left            Bottom right  ← default

If it covers a part of the console you look at often, move it to the opposite side.

Keyboard shortcuts

Shortcut	What it does
⌘/Ctrl + Shift + D	Toggle the widget
⌘/Ctrl + Shift + F	Toggle opacity

The connection indicator

This is the dot to the left of the title. It tells you whether the widget is connected to the server.

Label	Meaning	What to do
Server connected	Normal	—
Server connecting…	Connecting	Wait
Server idle	Idle	—
Server disconnected	Disconnected	Click the dot to reconnect
Server error	Error	Click the dot to reconnect

Look here first when no answer arrives

If you sent a question and nothing happened at all, the connection has usually dropped. Clicking the dot reconnects immediately. You do not need to reload the page.

This happens most often when you come back after being away for a while.

When the "Connection setup required" dialog appears

Some features only work if a separate connection has been set up. Without it you get this guidance.

① Click the 'Setup connection' button
② Complete the required setup in the new window

Once you finish in the new window, Connection successful appears and your original question continues.

• After a while it changes to Timeout. If you have finished the setup, press Close
• If you do not have permission to configure it, contact your administrator

Where the conversation is kept

• Folding the window away with Close chat keeps the conversation
• Pressing New chat clears it
• How long the history is retained depends on your organisation's settings — check with your administrator

Copy anything worth keeping, or download it as a report.

Next

• Handling the window — The header — pin, full screen, clear, close
• Results as a file — Downloading a report
• When something goes wrong — When something goes wrong